Refund policy

At Luke Fitch Art, I aim to provide quality products and a seamless shopping experience. Please review my Refund and Return Policy to understand the guidelines for returns, refunds and exchanges.

1. Return Eligibility

To be eligible for a return, your item must be:

- Unused and in the same condition as when you received it.

- Returned within 30 days from the date of purchase.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

2. Non-Returnable Items

Certain items are not returnable, this includes final sale items and personalised pieces.

3. Return Process

To initiate a return, please contact l.fitchart@outlook.com with your order number and details about the product you wish to return. Once your request is received, I will provide instructions on how to proceed with the return.

Please note:

- You are responsible for the cost of return shipping.

- The item should be securely packaged to prevent damage during transit. We are not responsible for items damaged due to inadequate packaging.

4. Refunds

Once your return is received and inspected, I will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a specified number of days.

5. Incorrect Address

Please ensure that your shipping information is accurate when placing your order. Luke Fitch Art is not responsible for items shipped to an incorrect address due to customer error. If an incorrect address is provided, the customer will be responsible for any additional shipping charges incurred.

6. Damaged Items in Shipping

I take great care in packaging your items, however, once the package leaves my facility, I are not liable for any damages that may occur during shipping. Luke Fitch Art is not responsible for damage caused by the shipping carrier. If your package arrives damaged, please contact the shipping carrier directly to file a claim.

7. Lost Packages

If your package is marked as "delivered" by the shipping carrier but you did not receive it, please contact the carrier directly to investigate. Luke Fitch Art is not responsible for lost or stolen packages.

8. Exchanges

Items can only be replaced if they are defective or damaged due to my error. If you need to exchange an item, please contact me for assistance.

9. Contact Information

For any questions or concerns regarding your order, returns, or refunds, please contact:

Luke Fitch Art
Email: lukefitch.art@gmail.com